Terms and Conditions

General

  • Renewal payments will be automatically made through Sage Pay. Furthermore, automatic subscription renewal payments will be made weekly.
  • 5 days minimum required for changes to delivery addresses. We require 9 working days to pause meal plans. You must have completed your minimum of 4 weeks before pausing your plan. We can accommodate such requests through info@champ-uk.co.uk. Requests made outside of this period may not be fulfilled.
  • Plan prices may change and vary, at our discretion, at any time.
  • Clients must disclose any dietary requirements and/or allergies at the initial consultation and with your account manager.
  • If you are on the Weekly payment package the minimum 4-week cycle must be completed.
  • If you are on the Monthly payment package the minimum 12-week cycle must be completed
  • We try our best to give you the greatest variety of meal however we reserve the right to send you more than one of the same meal for reasons such as a limited diet due to dislikes or allergies or a high order quantity.
  • Plans cannot be exchanged for a credit note/gift card. Please see the rest of the document for our refund policy.
  • Allergens – food allergens and intolerances – Champuk LTD cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals. Champuk LTD also cannot ensure all allergen requests can be met.
  • Champuk LTD reserves the right to contact customers via email, call, text message or social media.
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

Subscription Service

Weekly payment package

  • The price charged will be automatically charged every week from your original date of payment, unless cancelled, or changed.
  • Minimum commitment is 4 weeks.

Monthly Payment Package

  • The price charged will be automatically charged every 4 weeks from your original date of payment, unless cancelled, or otherwise changed.
  • Minimum commitment is 12 weeks.

Cancellations 

  • Minimum commitment to weekly subscription package is 4 weeks, with 14 days notice to cancel.
  • Minimum commitment to monthly payment package is 12 weeks with 14 days notice to cancel.
  • The service will continue till the end of the 14 day cancelation notice period where payments and service will stop
  • During the cancelation period service and payments will continue for the 14 days.
  • On the Monthly payment package a refund will be made for the meals that will not be consumed for the remainder of that month.
  • All requests for cancellations must be made in writing to info@champ-uk.co.uk.

Trial Boxes

  • You will receive 6 meals in your trial box
  • These meals will all be delivered in one delivery
  • The customization of these meals will be limited in personalisation compared to our full service.

Delivery

  • Deliveries will be made to the address you have provided upon signing up to your plan. It is your responsibility to ensure the address provided is correct. Champuk LTD cannot be held accountable or responsible for incorrect information provided.
  • Our delivery team OR couriers and customer service team will contact via SMS, phone call or email if they are unable to access the delivery address. If there is no communication from the customer after we have attempted to contact you, you may be subject to a redelivery charge of up to £25 if the parcel is not destroyed by the courier due to a non-delivery.
  • Deliveries will be made every Sunday & Wednesday. If you are not at the delivery location at the time of delivery your delivery will be left safe on the premises or destroyed. If the customer is not available at the time of delivery, please ensure that either someone is available to receive the goods or otherwise the parcel will be left safe on the premises or destroyed.
  • Factors out of our control such as weather, traffic conditions, events, public holidays, courier service issues occasionally prevent us from achieving deliveries on time. We cannot accept liability for late delivery arising from conditions beyond our control.
  • It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. ChampUK LTD will not hold responsibility  after it has been delivered.
  • We take every precaution to ensure our meals are delivered as practically as possible, however, if at any point you are not satisfied with the quality of your goods, please contact us at info@champ-uk,co.uk
  • All meals should be consumed within 72 hours from the appointed day of delivery.

 

Refunds

  • Upon accepting the delivery, if you find that any products are severely damaged or are in an unacceptable condition, you must inform us immediately, at a maximum of 24 hrs from delivery. We shall begin the procedure to inspect the product and may ask for photographic evidence.
  • If we find that the product delivered is not up to our usual standard, the outcome will be decided at the discretion of the team and in line with UK Customer Rights Laws.
  • If we should issue a refund, the refund could take between 5 – 28 days depending on the payment method.
  • We are not required to refund orders, only at our discretion where we see fit and in line with UK Customer Rights laws.
  • If upon delivery you find that any products are damaged or are in an unacceptable condition, you must inform us within 24 hours and give us the opportunity to inspect the product, providing a photograph in certain circumstances may be acceptable. If, at our discretion, we find that the Product delivered is not up to standard, we will compensate the cost of the unsatisfactory item to you. We will not be responsible for any Product which is damaged or faulty through your failure to store correctly.
  • Refund requests can be made by contacting us at +44 117 251 0105 or in writing to info@champ-uk.co.uk